In his blog, Xbox Live Director of Programming, Larry "Major Nelson" Hyrb, addressed the complaints surrounding the Xbox 360 Wireless Headset that have been springing up across the 'net since it's release. For those who aren't aware or haven't encountered the issue on Xbox Live, The major concerns (no pun intended - honest!) center around the headset not properly synchronizing with the console, issues regarding incompatibilities between the headset and older Xbox 360 wireless controllers as well as situations in which the headset's mic transmits a ton of interference over Live in the form of constant static that can be heard by those playing with the user.
While the Major didn't really give any indication of a timeframe regarding a fix, he did note that those experiencing the issues should call Microsoft's 1-800-4MY-XBOX customer support line to see about having the headset repaired or replaced. Certainly not an ideal situation, but at least it's something. It would also tell me that Microsoft may have found a issue with the headset's hardware, as I would assume many of the problems listed above would be replicated if the exact same version of the headset was sent out.
For more information, check out the Major's post at this link - and if you're having any issues with the wireless headset, be sure to call that support number - just don't expect to speak to anyone overly knowledgeable about the hardware - my experiences with 1-800-4MY-XBOX have pretty much been a waste of time in the past, unless you're looking to discuss a billing issue.
